Refund policy

REFUND & REPLACEMENT POLICY

Last updated: October 10, 2026

Due to the fresh, perishable nature of our baked goods, all sales are final. Love Handles Cookies does not accept physical returns or exchanges under any circumstances.

Once food products leave our facility, health and safety regulations prohibit us from restocking or reselling them. Please inspect your package immediately upon delivery.

Damaged, Defective, or Incorrect Items

We take great care in packaging our cookies and cookie pies to withstand transit. However, if your package arrives substantially damaged, defective, or incorrect, we want to make it right:

Reporting Window: You must contact us within 24 hours of carrier delivery at info@lovehandlescookies.com. Due to the perishable nature of our products, requests submitted after 24 hours of delivery cannot be evaluated.
Required Details: Please include:
- Your full name and order confirmation number
- A brief description of the issue
- Clear photographs of the damaged product and the exterior shipping box/shipping label
Resolution: Upon review of the photographic evidence, replacements or store credit will be issued at our sole discretion. Because items are perishable, please do not attempt to ship any food products back to us.

Perishable Deliveries & Weather Exceptions

Prompt Retrieval: Customers are responsible for monitoring tracking updates and retrieving parcels promptly upon delivery. Love Handles Cookies is not liable for spoilage, melting, or quality degradation caused by packages left outside in direct sunlight, humidity, heat, or inclement weather post-delivery.
Incorrect Addresses: We are not responsible for lost, delayed, or spoiled orders resulting from an incorrect or incomplete shipping address provided at checkout. Please verify your delivery details carefully before completing your order.
Carrier Delays & Weather: While we schedule shipments to minimize transit time, we are not liable for transit delays caused by severe weather disruptions, natural disasters, or carrier network backlogs outside our control.

Order Cancellations & Modifications

Because our doughs and fillings are made fresh to order, cancellations or changes to your order must be requested within 2 hours of placing your order by emailing info@lovehandlescookies.com. Once an order has entered production or packaging, cancellations cannot be accommodated.

Gift Cards & Sale Items

All promotional items, custom bulk/event orders, sale items, and digital gift cards are strictly non-refundable.

Approved Refunds & Store Credit

If a monetary refund is approved by customer support (rather than a product reshipment):

Refunds are credited back to your original payment method within 5 to 10 business days.
Financial institutions and card issuers may require additional processing days to post funds to your account statement.
If more than 10 business days have passed since we confirmed your refund approval, please contact us at info@lovehandlescookies.com.